BPO – PROCESS MANAGEMENT

Many organizations struggle to manage their diverse back office processes efficiently. This is because, it is manual and fragmented, involves repetitive data entry, relies on paper-based information exchange or simply labour intensive.
Research has indicated that ‘smart’ managers look to manage only less than a third of the process spectrum within their KRA. The rest of them are delegated, sub-optimally managed or smartly outsourced. TRIDENTWINGS has developed a proven outsourcing model to deliver various Transaction Processing services.

FULFILLMENT SERVICE

CUSTOMER SERVICES / CALL CENTER SUPPORT (VOICE)

We have a full-fledged Call Center to manage both Inbound and Outbound telephonic support for various business lines. Our services can be utilized for functionalities such as customer service, technical support, helpdesk, bill collection, etc.

BILLING COLLECTION SERVICES (VOICE & FIELD)

Our debt collection services include first party collection from courtesy calls to interactions for pre-charge negotiation. We also undertake post-charge interactions pertaining to recoveries on primary, secondary and tertiary portfolios.

Financial and telecom service providers transfer cases of delayed or unpaid dues, to collection agencies. The main activity of the outside agency is tele calling that includes reminding the customers on the phone to make payments within the due date, and even providing payment pickup facilities, if required. We offer Collection Services as a part of our Operations Outsourcing portfolio.

FEET-ON-STREET – ADDRESS VERIFICATION & CREDIT VERIFICATION SERVICES

Our credit verification services support all aspects of retail financing, right from processing a loan or a credit card application or a mobile connection. Over the years, we have collated an extensive database of customers with negative profiles, which makes our credit verification process extremely shorter.
We are having association with many Telecom companies, financial institutions and Non-Banking Financial Companies (NBFCs) in the credit approval process. Thus, we help you in providing application input and processing, risk profiling, and implementation of your credit decision-making model.